Skip to main content

Service Calls

What do you expect when you need service on your heating system?

It's the middle of the night in the middle of winter and you wake up to a freezing house, your first thought maybe "why isn't the heat on". So you check the thermostat, it reads that the temperature is much below what you set it at. Your next step is head downstairs and check the heating system. Come to find out it isn't running, what do you do?

First check a few things. Does your tank have oil it? When the temperature drops you may begin to burn more fuel than you anticipated and a run out may be the culprit. Many full service companies will be able to deliver an emergency amount of fuel to get you through the night until a more substantial amount of fuel can be delivered. Has your emergency on/off switch been flipped for some reason? This can usually be found heading down to your basement or around the heating system itself. You can also hit the burner reset button once and only once. If any of these don't fix the issue it may mean that you'll need to call your heating company for service.

Now back to original issue, nothing seems to be working or you are in fact out of oil and need to call in a service tech to fix your heating system.  Your first thought will probably be, I'll call the company I got my last delivery from. If you're a customer of a full service company than more than likely you'll have to wait an hour or so as you're probably aren't the only home experiencing issues. If you are a customer of pseudo-full service company, a company that has more than a few trucks but might not staff their own service department or may only have a few guys. You could be looking at several hours or days before you get any service done. If you shop around and use a COD company there is a very good chance that you won't get any service from them at all. 

Most COD companies don't have a service department at all, meaning that you'll have to call around to other companies that do have service departments.  I may be making it sound that if your buy from COD company X you could get service from full service or pseudo-full service X just with a simple call.  That isn't always going to be the case, as full service companies have their own customers who may be experiencing the same problems as you are, it is their obligation to their customers to service them first and in some cases exclusively.  Now that isn't to say you can't find a company to service your heating system, but on a cold winter night with the wind and brutal cold wouldn't it be nice to know you're with a company that can service you 24/7.

The difference on average between a COD company and a full service company's delivery maybe be $40-$60 per delivery. The difference between a service call with a full service company that can prevent frozen pipes could be in the thousands of dollars.  When you are looking for an oil company and skip right to the price of oil, you aren't taking everything in consideration and could pay more in the longer run.

Robert Stahelski

ckSmithSuperior Santoro Oil 

Popular posts from this blog

Just wait five minutes the weather will change

New England Weather is Ever Changing.La Nina, El Nino's little sister, cousin, crazy aunt was and may still arrive for winter 2016, however it looks like there will be a much lower chance of it arriving. The NOAA also believes that it does arrive it will show up much later than originally thought. As the old saying goes wait a minute the weather will change, it seems like the same applies for the weather predictions.

La Nina is the opposite of El Nino, where El Nino brought a warm water bubble in the pacific ocean. La Nina is suppose to feature a cold water blob in the pacific ocean, La Nina has not taken a step that traditional La Nina's do. The cooling of water in specific spots that affect wind patterns has not occurred yet and has lead the NOAA to reduce it's chances of a La Nina happening from 70% to 40%.

The NOAA now believes that we will have a neutral pacific weather pattern, neither an El Nino or a La Nina. What does that mean for our winter? It would appear that pe…

Being More Energy Efficient in the New Year

What is your New Year's Resolution?Many of us make resolutions to lose weight, get that promotion at work, find our soul mate, or to save or spend less money in the New Year. If your resolution is the later a great place to start is your home.
Some of these suggestions might involve an up front cost but will save you money over several years. There are many appliances, devices, and products that we use on a daily basis in our home that could be eating up your money. From your water heater, to your heating system, light bulbs, tv's, and other electrical devices.
Water heaters are a great place to start, with a lifespan of 7-9 on average and taking up 25% of your home's energy consumption, an update could help to reduce your monthly bills.  When looking for a new water heater it is important to take in consideration your needs or demands for hot water. How many people are in your home, what type of fuel source do you have in your home, how your want your water to be heated. Fo…

Wi-Fi and Programmable thermostat

Control your Home Comfort with a Programmable ThermostatThis past week I bought a wifi thermostat to replace the programmable thermostat that controls the first floor of my home. During installation I found out that currenting wiring is not compatible with my new wifi thermostat. This is going to become a common issue issue as wifi thermostats become cheaper and more common in homes.  The big question is what is the difference between a programmable thermostat and a wifi thermostat and what is the benefit.
Programmable thermostats are a great way to help you save on your energy usage and tailor your heating and cooling to your needs.  Most programmable thermostats allow you to schedule a week schedule with 4 time point throughout each day. This allows you to schedule when your heat or cooling will turn on for during the weekdays and the weekends and at what time each day. The best times for the schedule to run would be before you wake up, when you leave for work, before you return home…